## ⚠️ Key Provisions Summary
IMPORTANT: Please read the full policies below. This summary is not a substitute for the complete terms.
### Critical Points:
- NO REFUNDS: To the maximum extent permitted by law, all sales are final and non-refundable, including in cases of service outages, dissatisfaction, or account termination.
- NO LIABILITY: We disclaim all warranties and limit our liability to the maximum extent permitted by law. We are not responsible for service interruptions, AI output quality, third-party failures, or any damages arising from use of the service.
- AS-IS SERVICE: The service is provided "as-is" and "as-available" without any guarantees of availability, performance, or functionality.
- TERMINATION AT WILL: We may suspend or terminate your access immediately, without notice or refund, for any reason.
- YOUR RESPONSIBILITY: You are solely responsible for your use of the service, the content you create, and compliance with all applicable laws and Discord's policies.
By using AllureAI, you acknowledge that you have read, understood, and agree to be bound by these policies.
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## Terms of Service
### 1. Service Description
AllureAI is a Discord bot that provides private AI chat threads, voice calls, media generation, and optional tabletop-style gameplay features. The service is provided on an "as-is" and "as-available" basis without any guarantees of availability, performance, or functionality.
### 2. Eligibility and Account Responsibility
- You must be at least 18 years old (or the age of majority in your jurisdiction) to use this service.
- You must comply with Discord's Terms of Service and any applicable local, state, and federal laws.
- You are solely responsible for maintaining the security of your Discord account and any linked payment methods.
- You are responsible for all activities that occur under your account, whether authorized by you or not.
### 3. Acceptable Use
Prohibited activities include, but are not limited to:
- Harassment, hate speech, threats, or content that violates Discord's policies
- Attempting to exploit the service, bypass rate limits, abuse billing/credits, or engage in fraud
- Reverse engineering, decompiling, or attempting to extract the bot's source code or algorithms
- Using automated tools, scripts, or bots to interact with AllureAI (except as explicitly permitted)
- Sharing account credentials or attempting to access another user's account
- Using the service for any illegal purpose or to facilitate illegal activities
- Violating intellectual property rights of AllureAI or third parties
Violation of these terms may result in immediate termination of your access without notice or refund.
### 4. Payments, Credits, and Refund Policy
#### 4.1 No Refunds
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL SALES ARE FINAL AND NON-REFUNDABLE, including but not limited to:
- Service downtime, outages, or technical issues
- Dissatisfaction with AI outputs, quality, or functionality
- Accidental purchases or duplicate transactions
- Account suspension or termination (whether by you or us)
- Changes to service features, pricing, or availability
- Third-party payment processor errors or delays
- Webhook failures or delayed credit grants (see 4.2)
#### 4.2 Credits and Subscriptions
- Credits are virtual currency used to access certain features (LLM usage, voice calls, media generation, D&D chapter generation, etc.).
- Credits have no cash value and cannot be transferred, sold, or exchanged for money.
- Credits do not expire unless explicitly stated, but we reserve the right to modify expiration policies with 30 days' notice.
- Purchases are processed by third-party providers (e.g., Ko-fi). We are not responsible for payment processor errors, delays, or failures.
- Credit grants are best-effort only. If a webhook fails or credits are not applied, you must contact support with your transaction ID within 30 days. We will investigate in good faith but make no guarantees of credit recovery.
- Subscription renewals are automatic unless cancelled through the payment provider (Ko-fi). Cancellations do not entitle you to refunds for unused portions of the current billing period.
- We reserve the right to modify credit costs, subscription pricing, or feature availability at any time with reasonable notice.
#### 4.3 Chargebacks and Payment Disputes
- Initiating a chargeback or payment dispute may result in immediate account suspension or termination.
- If a chargeback is reversed in our favor, you remain responsible for the original payment amount plus any fees we incur.
### 5. Disclaimers and Warranties
#### 5.1 No Warranties
THE SERVICE IS PROVIDED "AS-IS" AND "AS-AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, including but not limited to:
- Warranties of merchantability, fitness for a particular purpose, or non-infringement
- Warranties that the service will be uninterrupted, error-free, secure, or free from viruses or harmful components
- Warranties regarding the accuracy, reliability, or quality of AI-generated content
- Warranties that defects will be corrected or that the service will meet your requirements
#### 5.2 AI Output Disclaimers
- AI-generated content may be incorrect, inappropriate, offensive, or nonsensical. You acknowledge that AI outputs are generated by third-party models and are not reviewed or endorsed by us.
- Do not rely on AI outputs for medical, legal, financial, or professional advice. All AI content is for entertainment purposes only.
- We do not guarantee that AI outputs will be consistent, accurate, or suitable for your intended use.
- You are solely responsible for how you use, interpret, or act upon AI-generated content.
#### 5.3 Third-Party Services
- The service relies on third-party providers (Discord, OpenAI, ElevenLabs, Groq, MongoDB, etc.). We are not responsible for their availability, performance, or policy changes.
- Service interruptions may occur due to third-party outages, API changes, or rate limiting, and we assume no liability for such interruptions.
### 6. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ALLUREAI, ITS OPERATORS, AFFILIATES, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to:
- Loss of profits, revenue, data, or business opportunities
- Loss of credits, subscriptions, or virtual currency
- Costs of substitute services
- Personal injury or property damage
- Emotional distress or mental anguish
- Any damages arising from your use or inability to use the service
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $10, WHICHEVER IS LESS.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability is limited to the maximum extent permitted by law.
### 7. Indemnification
You agree to indemnify, defend, and hold harmless AllureAI, its operators, affiliates, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
- Your use or misuse of the service
- Your violation of these Terms of Service
- Your violation of any third-party rights (including Discord's Terms or intellectual property rights)
- Any content you submit, post, or transmit through the service
### 8. Termination
#### 8.1 Termination by You
- You may stop using the service at any time by ceasing to interact with the bot.
- Cancelling a subscription through the payment provider does not entitle you to refunds for unused portions.
#### 8.2 Termination by Us
We reserve the right to suspend or terminate your access to the service immediately, without notice or refund, for any reason, including but not limited to:
- Violation of these Terms of Service or Discord's policies
- Fraudulent, abusive, or illegal activity
- Non-payment or payment disputes
- Request by law enforcement or regulatory authorities
- Service discontinuation or business closure
#### 8.3 Effect of Termination
- Upon termination, your access to the service will cease immediately.
- Credits, subscriptions, and virtual currency are forfeited upon termination and are non-refundable.
- We may delete or retain your data in accordance with our Privacy Policy.
- Sections 5 (Disclaimers), 6 (Limitation of Liability), 7 (Indemnification), and 9 (General Provisions) survive termination.
### 9. General Provisions
#### 9.1 Changes to Terms
- We reserve the right to modify these Terms at any time. Material changes will be communicated via Discord or our official channels with reasonable notice.
- Continued use of the service after changes constitutes acceptance of the modified Terms.
- If you do not agree to the modified Terms, you must stop using the service immediately.
#### 9.2 Governing Law and Dispute Resolution
- These Terms are governed by the laws of the jurisdiction in which AllureAI is operated, without regard to conflict-of-law principles.
- Where permitted by law, disputes arising from these Terms or the service will be resolved on an individual basis and not as a class, consolidated, or representative action.
- If arbitration is permitted and elected, it will be conducted on an individual basis in a location reasonably convenient to the parties and under commercially reasonable procedures.
#### 9.3 Severability
- If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
#### 9.4 Entire Agreement
- These Terms, together with the Privacy Policy and Content Policy, constitute the entire agreement between you and AllureAI regarding the service and supersede all prior agreements and understandings.
#### 9.5 Contact
- For questions about these Terms, contact us via `/feedback` or `/support` in Discord.
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